How can we help?
Have you checked whether the answer to your question is covered by our Service Centre help section?
Got a specific problem and looking for a quick answer?
Our Service Centre has a big help section that is very easy to navigate and contains answers to all of the most frequently asked questions.
24/7 emergency hotline for reporting lost or stolen cards
| 24/7 emergency hotline for reporting lost or stolen cards – in Germany | 116 116* Mon-Sun: 00:00 - 24:00 |
| Emergency hotline for reporting lost or stolen cards – International | +49 30 4050-4050** Mon-Sun: 00:00 - 24:00 |
* Calles made from landlines within Germany are free
** Your phone service provider’s fees apply
Our address and bank details
| Address: | Berliner Sparkasse Alexanderplatz 2 10178 Berlin |
| E-mail : | info@berliner-sparkasse.de |
| Postal address: | Berliner Sparkasse Berliner Sparkasse Postfach 11 08 23 10889 Berlin |
| Sort code: | 10050000 |
| BIC: | BELADEBEXXX |
* Calls made from landlines within Germany cost EUR 0.20 per call. Calls made from mobile phones never cost more than EUR 0.60 per call.
| Address: | Berliner Sparkasse Alexanderplatz 2 10178 Berlin |
|---|---|
| Postal address: | Berliner Sparkasse 10889 Berlin |
| Telephone*: | 030 869 869 69 |
| Online banking hotline*: | 030 869 869 57 |
| E-mail: | info@berliner-sparkasse.de |
| Sort code: | 10050000 |
| BIC: | BELADEBEXXX |
We, your Sparkasse, use cookies that are essential to providing access to our website. If you consent to the use of cookies, we will use additional, non-essential cookies in order to process information on your use of our website for analytical (e.g. to measure reach) and marketing purposes (e.g. to personalise content). As part of this, Google may also provide us with additional data. We also use cookies to assign visitors to specific target groups and provide these target groups to Google for advertising campaigns. For more detailed information about these cookies, please see our Privacy Statement. Cookie consent is optional and not required in order to use this website. To select the kind of additional cookies you are happy for us to use, please click on “Change settings”. You can also consent to the use of all additional cookies by clicking on “Agree”. You can withdraw your consent at any time or change your cookie settings by clicking on the “Change cookie settings” link at the bottom of each page. If you click on “Decline”, we will not use any additional cookies.