Always use caution
TANs (Transaction Number) can only be used for personal transactions. Your bank will never ask you to enter a TAN for prize draws, security updates or to refund money to your account. Hence, please always use caution if you are asked for your bank details or a TAN when you are not actually making a transaction.
Double check your data
Carefully check your transaction data.
Keep an eye on your account
Regularly check your account for transactions.
Set transaction limits
Set a daily transaction limit for your account.
If in doubt: Block your account
To block your account, call our emergency security helpline at 030 869 869 57.
Protect your smartphone and PC
Protect your smartphone and computer with up-to-date anti-virus software.
Protecting your privacy - your Sparkasse
Ignore e-mails asking for personal details.
Be careful when opening e-mails
Do not open e-mail attachments of unknown origin.
Stay up-to-date: Install updates
Always keep your programs and operating systems up-to-date.
Make your online banking PIN as secure as possible.