Advantages at a glance
In future, when logging into online banking, you will be given the option to save the device from which you are logging in:
When logging in from an unknown device, you will always have to verify your identity with a chipTAN or through the S-pushTAN app in addition to entering your login name and online banking PIN. This will make online banking even safer for you. However, when you are logging in from a trusted device, the system will recognise you and you will be able to log in with just your login name and online banking PIN.
When logging into online banking, you will be shown the prompt below, which will give you the option to save your device. Once you have made a choice, you will be able to continue logging in without having to complete any additional security checks.
Once the transition phase has come to an end, i.e. from mid-July, you will be required to verify your identity by additional means when logging in. Until this time, you will not be required to pass an additional security check to log in even if you did not save your device.
In future, when logging in, you can choose to save the device you are using so that you will not have to pass an extra security check in future when logging in from this device.
After clicking [Continue], the application will check whether the device is already known and has been saved. In this scenario, the device has not yet been saved. Next, the input field for entering your online banking PIN will come up. There will also be a button (toggle switch) you can use to save the device if it has been recognised.
In future, you will also be able to see that you are logging in from a recognised device when logging in.
Our website will only be able to recognise trusted devices if you allow cookies in your browser. It will also be unable to recognise trusted devices if you delete cookies or use a different browser. In this case, you will need to verify your identity again when logging in.
Your access data are still stored in your password manager. Searching the internet for "password manager" in connection with the name of your browser (e.g. Edge, Firefox etc). will provide you with the corresponding assistance.
For security reasons, we recommend that you do not save your access data in the browser. Please note our security instructions.
Our website will memorise the device or browser from which you log into online banking during the log-in process. This applies regardless of whether you are using a computer, notebook, tablet or smartphone.
Each time you log in after that, our website will automatically check whether it recognises your device or browser.
In future, you will only be able to log into online banking after passing two security checks. This will make online banking safer and is the same as the additional TAN or S-pushTAN app verifications already needed to make transfers.
It is called two-factor authentication, significantly increases online security and is currently the gold standard for protecting access to accounts.
Device recognition is a method that was developed in order to make two-factor authentication easier. When logging in from a trusted (known) device, you will be able to continue logging in – just as before – after passing just one additional security check, which is entering your PIN.
No, device recognition is not compulsory, but we would recommend it. If you do not opt for device recognition, you will have to pass two security checks every time you log in. This means you will have to enter your PIN and a TAN or verify your identity through the S-pushTAN app.
This is most probably because you have deactivated cookies in your browser, which can be easily remedied by activating them. Some browsers are configured to automatically delete all cookies when they are closed.
You may be required to pass an additional security check by entering a TAN or verifying your identity through the S-pushTAN app when logging into online banking in the following cases:
There is currently no limit on the number of devices you can save.
You can manage the devices you have saved as trusted in online banking under “Security and TANs”.
Yes, they are free.
Protect your accounts from unauthorised access. Keep up-to-date with your Sparkasse’s latest security alerts and follow a few simple online safety rules.