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Internet safety

Efficient and safe

Internet safety

Efficient and safe

All it takes to make your online banking as safe as possible and to protect your account from unauthorised  access is staying on top of the latest safety alerts and following a few simple rules.

Always use caution

TANs (Transaction Number) can only be used for personal transactions. Your bank will never ask you to enter a TAN for prize draws, security updates or to refund money to your account. Hence, please always use caution if you are asked for your bank details or a TAN when you are not actually making a transaction.

Double check your data 

Carefully check your transaction data.

Keep an eye on your account 

Regularly check your account for transactions.

Set transaction limits 

Set a daily transaction limit for your account.

If in doubt: Block your account 

To block your account, call our emergency security helpline at 030 869 869 57.

Protect your smartphone and PC

Protect your smartphone and computer with up-to-date anti-virus software.

Protecting your privacy - your Sparkasse  

Ignore e-mails asking for personal details.

Be careful when opening e-mails

Do not open e-mail attachments of unknown origin.

Stay up-to-date: Install updates

Always keep your programs and operating systems up-to-date.

Secure passwords 

Make your online banking PIN as secure as possible.

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